Orders and Returns


 Fast & Easy Returns

Simply a snap & send to us!


  1. All shipments are shipped with Polyfoam and Dry Ice that can last for 24 hours.
  2. All the shipment will arrive within 24 Hours (or the next day before 12 PM).
  3. Upon arrival at the delivery address and there is no one to collect the parcel, please collect your KOCHABI at respective Courier Service Office.
  4. If your Ice-creams are melted upon delivery, please capture a photo of the goods immediately and email to us at online@kochabi.com.
  5. We will compensate you according to your ice cream conditions and ship your Ice-Cream on the next coming shipping date.

Your SATISFACTION and HAPPINESS are our PRIORITY.
HAPPY SHOPPING with KOCHABI!




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