Orders and Returns
Fast & Easy Returns
Simply a snap & send to us!
- All shipments are shipped with Polyfoam and Dry Ice that can last for 24 hours.
- All the shipment will arrive within 24 Hours (or the next day before 12 PM).
- Upon arrival at the delivery address and there is no one to collect the parcel, please collect your KOCHABI at respective Courier Service Office.
- If your Ice-creams are melted upon delivery, please capture a photo of the goods immediately and email to us at [email protected].
- We will compensate you according to your ice cream conditions and ship your Ice-Cream on the next coming shipping date.
Your SATISFACTION and HAPPINESS are our PRIORITY.
HAPPY SHOPPING with KOCHABI!